Terms & Conditions
1. Introduction
Welcome to The Beauty Hideaway! These Terms & Conditions outline what you can expect from me and what I ask of you when booking and attending appointments. By making a booking, you agree to these terms.
Please read them carefully before your appointment. If you have any questions, feel free to get in touch.
2. Bookings & Appointments
All bookings are subject to my review and confirmation. Your appointment is not confirmed until you receive confirmation from me directly.
Please ensure all contact details you provide are accurate so I can reach you regarding your booking.
3. Deposits & Payment
A non-refundable deposit is required at the time of booking to secure your appointment. This deposit will be deducted from your final balance.
The remaining balance is due at the end of your appointment and can be paid via bank transfer, cash or card payment.
Your deposit secures your appointment slot and compensates for lost income if you cancel at short notice or fail to attend.
4. Cancellation & Rescheduling
If you need to cancel or reschedule your appointment, please give me at least 24 hours' notice.
Cancellations made with less than 24 hours' notice will result in the loss of your deposit.
No-shows (failing to attend without any notice) will also result in the loss of your deposit, and you may be required to pay a deposit for future bookings.
5. Late Arrivals
Please arrive on time for your appointment. If you are running late, let me know as soon as possible.
If you arrive late, I may need to shorten your treatment to avoid affecting other clients' appointments. The full price will still apply.
Arriving more than 15 minutes late may be treated as a no-show, and your appointment may be cancelled with no refund of your deposit.
6. Consultation Forms & Patch Tests
Certain services require you to complete a consultation form before your appointment. This helps me ensure your treatment is safe and suitable for you.
Some treatments may also require a patch test at least 48 hours before your appointment. If a patch test is needed, I will let you know when booking.
Failure to complete the required consultation form or attend a patch test may result in your appointment being cancelled, and your deposit will not be refunded.
7. Refunds & Aftercare
I do not offer refunds for completed services. I take great pride in my work and aim to ensure you leave happy with your results.
If you are not satisfied with your treatment, please contact me within 48 hours of your appointment. I will do my best to correct any issues at no additional charge within this timeframe.
Any corrections must be carried out by me and cannot be claimed after visiting another technician or attempting to fix the issue yourself.
8. Home Salon Etiquette
The Beauty Hideaway is based in my home. I kindly ask that you respect my space and property during your visit.
Please do not bring guests or children to your appointment unless you have discussed this with me beforehand and I have agreed.
I reserve the right to refuse service or ask anyone to leave if they behave inappropriately or disrespectfully.
9. Health & Safety
For everyone's wellbeing, please do not attend your appointment if you are feeling unwell or have any contagious conditions.
Please inform me of any allergies, medical conditions, or medications that may affect your treatment when completing your consultation form.
I maintain high standards of hygiene and cleanliness and expect the same consideration from my clients.
10. Your Data & Privacy
I collect and store your personal information in accordance with UK GDPR regulations. Your data is used only for the purpose of providing my services and communicating with you about your appointments.
Your information will never be shared with third parties without your consent, except where required by law.
You have the right to request access to, correction of, or deletion of your personal data at any time.
11. Changes to These Terms
I may update these Terms & Conditions from time to time. The latest version will always be available when you book.
By continuing to book appointments after any changes, you agree to the updated terms.